I stopped at the grocery store on my way to work today to pick up some ‘provisions’ for the week: Diet Pepsi, carrot chips, veggie dip and some frozen dinners. There was hardly anyone in parking lot so I figured I could get in and out fairly quickly, which was good since I was already running late.
I grabbed what I needed and proceeded to the only open register, where the cashier and another employee were chatting about their weekend. I started placing my items on the conveyor belt and fully expected their conversation to end, or least to be put on hold. That wasn’t the case though. The cashier turned to me and said, “I’ll be with you in just a sec, Hon”. Well, after about a minute I was becoming a wee bit annoyed and the following exchange occurred:
“Excuse me, Rhonda” (That was the name on her pin.)
Startled that I interrupted her.
“Do you know who I am?”
“You don’t recognize me?”
“I’m the customer. Could you please finish your conversation later and ring up my items?”
“Uh, yeah. Um, I’m sorry.”
I left the store feeling a little sorry about what I said, but then I thought about it. Why should I? Part of a cashier’s job is customer service, and I just reminded her of that.